Consumer service departments still use the phone as their primary method of communication with clients since it is the first line for dealing with customer issues. The widespread use of smartphones has significantly raised consumer expectations for quick, hassle-free customer care over the phone, making this even more crucial. According to a recent study, 76% of all consumers prefer calling customer support as their preferred contact method. This trend is here to stay with 92% of American millennials possessing a smartphone.
However, providing excellent client experiences can be expensive. To cut call center costs and expand customer service operations, many business leaders are turning to Call Center Outsourcing Company, or BPOs, for call center outsourcing services.
