You might believe that phone conversations are becoming obsolete in a world where texting and chatbots are the norms. However, many people still choose to phone businesses to fix their issues. Call answering may not be your primary concern as a business owner. Therefore, it makes more sense for you to spend your money on an Inbound call center process. 

Calls can be taken on your behalf by inbound call centers. They can also handle order processing, appointment scheduling, tech support, and various other tasks, freeing up your time so you can concentrate on expanding your business.

Source: Inbound Call Center Process