Outsourcing is no longer simply an option to explore for many small to medium (and bigger) businesses; it is an urgent need for development and survival. This is true in customer service than in any other component of the organization. Customer service is more important than ever before. We are living in unprecedented times, and brands must reconsider best practices and develop new strategies in order to provide the best possible customer support outsourcing services. Regardless of the size or complexity of the organization, the cost of losing business due to bad customer service is in the tens of billions of dollars each year.
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