Omni Channel Marketing Automation Platform in India

Sinch India’s omni-channel marketing automation platform empowers businesses to reach their customers across various channels—SMS, email, social media, WhatsApp, and more—through a unified platform. This tool automates the customer journey from lead generation to conversion, ensuring personalized engagement at every step. It simplifies campaign management, enhances user experience, and drives measurable results. By leveraging this platform, businesses in India can increase brand awareness, improve customer engagement, and boost ROI by creating seamless and personalized marketing experiences for their audience.

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SinchCredence

Design and automate engagement journeys across various touch points in customer profile led, and consistent across channels. customer lifecycle. Easily build marketing campaigns that are personalized.

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Know the difference between multichannel and omnichannel marketing

Omnichannel marketing, on the other hand, puts greater emphasis on getting a user to engage by offering them diverse types of branded content through connected channels. For example, the customer may get an email that announces the launch of a new product, while they receive a promo code on SMS for the same new product, and on the company app they get to see detailed advantages of using the product.

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Know the difference between multichannel and omnichannel marketing

An Omnichannel marketing strategy is meant to be interconnected, integrated, and accommodating across all channels. These channels would be reflective of each other and respond to the actions of the customers in a cohesive manner, no matter which channels they use the most or have used at last.

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e commerce omnichannel marketing automation

Sinch's eCommerce omnichannel marketing automation allows your business to optimize customer engagement through SMS, email, voice, and messaging platforms. With customized, timely messages on the channels of choice for your customers, Sinch boosts customer experience and drives conversions. Automated workflows enable businesses to nurture leads, deliver targeted promotions, and recover abandoned carts with simplicity. Integration of the platform with eCommerce systems means that the campaign can be run very smoothly, while real-time analytics enable performance optimization and improvement in marketing strategies. Sinch enables your eCommerce company to drive customer retention, sales, and build repeatable, one-to-one experiences that fuel growth and enhance ROI.

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